Assessment 3

Samir karki ID 07207008 Assessment 3 CASE STUDY 1. The issues faced by the Highway Motel atomic number 18 200 guests ailment related to cleanliness, hygiene conditions, food for thought items, elbow agency operate, attitude of staff, etc. Motel has no standards been set because of not congruous cultivation and management. 2. A ideal of group decision and innuendo making by Kerrie: Examine the situation and identify constitute causes Meeting with staff attend to face group sermon Monitoring and evaluating need for changes to the customer service of processs exits to a great extent training Implement action plan 3. To pass on a defect escaped spoken communication of goods and services at Highway Motel at the last possible damage the suggest ways: strait-laced delivery of food tight-laced storage of food Proper handling and preservation Proper musical note of food 4. Bar charts selective data documentation and presentation method may be fitting for Highway Motel to address the various customer complaints. Bar charts are visual displays of data which utilise to devote visual impact, analyze unlike types of data at different time. Kerrie can mend hold of grouped bar charts that divide data into groups as healthful as between categories which give Kerrie profitable information than a simple total of all the components. 5.

The SIPOCC model could be used by Highway Motel by the hobby ways: Suppliers: book food quality and dates Check food de livery service time Inputs: ! Upgrade the furniture, electrical things like Tv , cables , lamp, lightbulb etc, Staff should well behaved to the customer Processes: Take the action for complaints, countenance training to the staff Update the technology. Output: Provide the feedback and intimation form guest: Highway Motels customer...If you want to get a adept essay, order it on our website: OrderEssay.net

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